Complaints Policy
How to raise a concern about site information or service communication.
Raise the concern directly
Email info@hottubremovalnewcaney.com with the property address, date, name of the company that performed the work, and a clear description of the issue. Keep photos, written estimates, invoices, and messages connected to the job.
Safety concerns
If there is an immediate hazard, stop work and use the appropriate emergency or utility contact. Do not approach exposed electrical wiring or unstable structures.
Ready to clear the space?
Describe the tub, where it sits, and the path to the driveway. Photos of the unit and access route make the first conversation more useful.